Missing end of recording

[johnfitz20]

Why is the end of a recording stopping to soon

[Mark39]

Sky+? Or Sky Q?

[johnfitz20]

Sky q 

[Daniel0210]

@johnfitz20 

What programme / channel? Is it live sport?

[johnfitz20]

All recorded programmes 

[Daniel0210]

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@johnfitz20 wrote:

All recorded programmes 

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@johnfitz20 

Not a issue we see often. No harm in rebooting the box…

Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.

[MightyQuinn]

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@johnfitz20 wrote:

All recorded programmes 

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Hi @johnfitz20   Are these minor channels? I have recorded and watched approaching 40,000 programmes on Sky Q, and apart from a few sports events, mainly BBC, it has always recorded the entire programme.