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Discussion topic: Missing SKY Q Apps even after a new box

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Painlessjm
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This message was authored by Painlessjm This message was authored by: Painlessjm

Re: Missing SKY Q Apps even after a new box

@Tom-W19 worked some voodoo magic at his end of the system and fixed the issue! Worked on the viewing card, refreshing it from Sky systems and sorted the signals that get sent to the box. Thanks @nigea99 , @Invisiblename@SlenderRobert  for the suggestions and help. Thanks @Tom-W19 for fixing the issue πŸ˜ƒ Hope you all have a great weekend.

This message was authored by nigea99 This message was authored by: nigea99

Re: Missing SKY Q Apps even after a new box

Posted by a Superuser, not a Sky employee. Find out more

Glad you are eventually sorted @Painlessjm  

This message was authored by Mears995 This message was authored by: Mears995

Re: Missing SKY Q Apps even after a new box

What was the resolution to this issue? I am currently experiencing the same syptoms with a brand new Sky Q box. 

This message was authored by LeeM26 This message was authored by: LeeM26

Re: Missing SKY Q Apps even after a new box

I have completely identical issue to this. Can you help? An engineer is being certain out but I'm almost certain it's an issue with the Sky signal being sent to the viewing card.

This message was authored by Laing1 This message was authored by: Laing1

Re: Missing SKY Q Apps even after a new box

Posted by a Superuser, not a Sky employee. Find out more

@LeeM26 wrote:

I have completely identical issue to this. Can you help? An engineer is being certain out but I'm almost certain it's an issue with the Sky signal being sent to the viewing card.


@LeeM26 you could try refreshing the apps in the engineers menu

To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

scroll down to apps > refresh


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by LeeM26 This message was authored by: LeeM26

Re: Missing SKY Q Apps even after a new box

Thanks I've tried all the standard suggestions however it sounds like I need the same help the original poster got re signal to the viewing card.

This message was authored by Huddo460 This message was authored by: Huddo460

Re: Missing SKY Q Apps even after a new box

@LeeM26 , did you ever get yours sorted ?

 

I have the same issue, along with other issues !!

 

Thank you

This message was authored by Hanry This message was authored by: Hanry

Re: Missing SKY Q Apps even after a new box

Hello I had my Sky installed today but I still have no apps on the home menu I have tried all the suggestions I have found online my Sky q box downloads the software update but once I put box into stand by and it comes back on again it still shows the same software version does not matter how many times I try it also tried refreshing the apps but nothing just the best of sky app nothing else

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