Mini sky box issue saying waiting for tv schedule for the last 20 mins

[FifiTaylor]

Mini sky box 

I have rebooted the mini sky box twice not and its stuck on TV guide.

Message: waiting for tv schedule its been like this for 25 min now

[Daniel0210]

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@FifiTaylor wrote:

Mini sky box 

I have rebooted the mini sky box twice 

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@FifiTaylor 

Did you reboot the main box first?

Try that, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

[Ashwick]

Hmmm, I am having exactly the same issue.

I can still watch Apps e.g. Netflix but nothing through Sky. Main box working perfectly.

[FifiTaylor]

I've had to phone Sky and they are sending an engineer on Tuesday. Mini box might need replacing 

[Ashwick]

A second main box reboot seems to have resolved the issue for me.

[FifiTaylor]

Thank you, I did it all with the Technician over the phone and still wouldn't work, hence why he sending an engineer on Tuesday.