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Discussion topic: Mini q box frozen for hours

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Avatar for Ashtonstreet
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This message was authored by: Ashtonstreet

Message posted on ‎12 Aug 2024 09:53 PM

Mini q box frozen for hours

Mini q box frozen on accessibility on sky Q message stuck on settings

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎12 Aug 2024 09:59 PM

Re: Mini q box frozen for hours

Posted by a Superuser, not a Sky employee. Find out more

@Ashtonstreet 

 

Pull the power connection on the main Q box, replace this, let it fully reboot and then do the same on the Mini box.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
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Avatar for Laing1
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This message was authored by: Laing1

Message posted on ‎13 Aug 2024 10:14 AM

Re: Mini q box frozen for hours

Posted by a Superuser, not a Sky employee. Find out more
@Ashtonstreet wrote:

Mini q box frozen on accessibility on sky Q message stuck on settings

@Ashtonstreet try the following 

Press & hold 4 & 6 together to reset the remote to IR only and then see if you can dismiss the message 

the remote must have line of sight to the box for this.

then afterwwards press & hold 1 & 3 to re-pair the remote  


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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