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Discussion topic: Mini boxes won’t stay connected to internet and keep needing resetting

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This message was authored by evertonrees This message was authored by: evertonrees

Mini boxes won’t stay connected to internet and keep needing resetting

Hi my mini boxes keep disconnecting from the sky a main box and internet 

read many of forums and reset steps taking out many times 

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evertonrees
Topic Author
This message was authored by evertonrees This message was authored by: evertonrees

Re: Mini boxes won’t stay connected to internet and keep needing resetting

Is there a permanent fix to this solution as it's really starting to do my head in and I'm not getting anywhere 

This message was authored by oldfella This message was authored by: oldfella

Re: Mini boxes won’t stay connected to internet and keep needing resetting

Posted by a Superuser, not a Sky employee. Find out more

@evertonrees wrote:

Is there a permanent fix to this solution as it's really starting to do my head in and I'm not getting anywhere 


Have you been correctly through the following @evertonrees .

First try rebooting the main Q box and then when this is completely back up and running reboot the minis.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the minis as above.
If the mini still does not connect try a Network Reset on the minis. Start with the one nearest to the main Q box
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button. If you get the first mini connected then for other minis use WPS on the nearest Q device (main Q box or Sky Router if on Sky Broadband or previously connected mini).

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

evertonrees
Topic Author
This message was authored by evertonrees This message was authored by: evertonrees

Re: Mini boxes won’t stay connected to internet and keep needing resetting

Hi I have done all these steps many many times.

reconnects every time but doesn't hold connection for very long 

This message was authored by oldfella This message was authored by: oldfella

Re: Mini boxes won’t stay connected to internet and keep needing resetting

Posted by a Superuser, not a Sky employee. Find out more

@evertonrees wrote:

Hi I have done all these steps many many times.

reconnects every time but doesn't hold connection for very long 


Looks like you need a Q WiFi booster @evertonrees 

 

evertonrees
Topic Author
This message was authored by evertonrees This message was authored by: evertonrees

Re: Mini boxes won’t stay connected to internet and keep needing resetting

Why would I need one of these after it has worked ok for years 

only in the last 8 months it's been bad.

thought it could be a software update that sky has done or they don't like you using a third party broadband provider 

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