Mini box won’t connect to sky q box

[chester1,0]

My multi room subscription expired but i had already taken out a new multiroom subscription, now my mini box can't connect to the main sky q box, in settings on the main box,  sky go and watch on sky q mini box have crosses against them but they won't let me reinstate them

[Laing1]

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@chester1,0 wrote:

My multi room subscription expired but i had already taken out a new multiroom subscription, now my mini box can't connect to the main sky q box, in settings on the main box,  sky go and watch on sky q mini box have crosses against them but they won't let me reinstate them

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@chester1,0 You could try refreshing your viewing card by pressing home > settings > system info > viewing card number > setup > viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet 

Failing that you may need to contact Sky again 

[chester1,0]

Thank you, has not made any difference, rang Sky they said multiroom is active but this looks suspicious as stopped working on the day the original multiroom subscription expired