Mini box showing different network name to the router and main box

[Jules19]

The network name on the router and the main Q box is not the same as the mini box is showing. The mini box is stating it's connected to the Q box and the network but all channels saying "technical fault"

[Jules19]

To add: I have reset both boxes and the router with no effect. 

[oldfella]

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@Jules19 wrote:

To add: I have reset both boxes and the router with no effect. 

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Hi @Jules19 

when you say reset both boxes 

what reset have you carried out??

[Jules19]

Both boxes have been turned off and restarted. Also carried out a network reset this morning but still showing a different Sky network name to the main box

[oldfella]

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@Jules19 wrote:

Both boxes have been turned off and restarted. Also carried out a network reset this morning but still showing a different Sky network name to the main box

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Hi @Jules19 

This is not unusual if you are on 3rd party broadband.  In this instance the main Q box may show your Router SSID.

Minis  will always show a Sky SSID for the main Q box Sky mesh WiFi.

[Jules19]

I am on Sky broadband. 

[oldfella]

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@Jules19 wrote:

I am on Sky broadband. 

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Hi @Jules19 

Do you have the new Sky max router and WiFi pods?

[Jules19]

 

[Jules19]

We only switched to Sky about 6 weeks ago but it was all working well when initially set up. Mum in law is in an annexe attached to our house. There is a Sky WiFi booster in her lounge 

[Jules19]

Also my sons mini box says the same network as the main box. His is working fine

[oldfella]

Ok @Jules19 

That looks like the Sky Hub not the Max.

Try a complete reset of your Q connection.

First reset your broadband router.
On Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
On Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.

Once the main Q box is back up and fully running reboot your Q mini.

To reboot press Standby on your mini remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your mini box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your mini remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Edit 

You have posted additional info on the mini.

If the mini is connected to the Sky Q WiFi booster 

You need to first check that the booster is connected by WPS to the main Q box or router if nearer.

Then the network rest on the mini needs to connect by WPS to the booster

[Jules19]

Ok. Thank you. I will try that later once my son does not need the WiFi. Thank you for your help

[Jules19]

@oldfella   thank you. I successfully got the right WiFi showing by using the wps button on the sky booster. Unfortunately it hasn't fixed the technical fault message. But I now know that wasn't the issue. Thank you for your help