Mini box pauses and drops sound

[oldfella]

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@michael+167 wrote:

Yes its further away from router

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Do you think this could be related to the issue @michael+167 ?

[michael+167]

I have 2 sky boosters situated by  a sky engineer when I had them in original rooms I still get my apps on sky working OK on the main box

[oldfella]

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@michael+167 wrote:

I have 2 sky boosters situated by  a sky engineer when I had them in original rooms I still get my apps on sky working OK on the main box

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Ok @michael+167 

If the boosters are still in their original settings then position and connection may not suit the latest setup. I assume they are Sky Q boosters.  See link below

https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with

I would try the following. 

Using the above link instructions position one of the boosters between the Sky Q router and the main Q box and connect it by WPS to the Q router.  When connecting it to the router make sure you press the WPS button on the Sky router and not the reset button.

Once the booster is fully connected carry out a Network reset on the main Q box.

Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to the above Q booster.
You need to press the WPS button on the nearest Q device (ie the above booster). (Not on the Q box as the Network reset will start the main Q box WPS automatically).
After carrying out the main box Network reset you have two minutes to press the WPS on the booster.

Assuming you get a successful connection the next step is to connect the nearest mini box by carrying out a Network reset on the mini.

As I don't know the layout of your additional minis (which I assume came from Sky) the nearest mini may not be the problem mini.

Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with nearest Q device ( Main Q box or Q router  or Q booster)
You will be asked to press the WPS button on the nearest Q device  (not the mini as the Network reset will start the mini WPS automatically).

If you get a successful connection on the mini you can continue a similar procedure to the above by connect the next neares mini and then the next.

You additional booster could be used between any of the above connections if the distance is too great at any stage to connect the additional minis.

Hope this is clear and practical as I have no detailed idea of your Mini positioning.

[michael+167]

Thanks I will try that

[oldfella]

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@michael+167 wrote:

Thanks I will try that

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hi @michael+167 
Sorry if it looks a bit long winded but hope you get the drift.

Edit just another point.

When connecting mini 2 and 3 you can also a previously connected mini,for the WPS

(ie its any neares etc Q device providing it has already been connected.

[michael+167]

@oldfella  just wanted to give u a update sky engineer came out today ran a  ethernet cable from router to sky q box he also found that the new cable I installed only 1 cable was working so he replaced it so far tv looks good not getting any sound drops or loss of co Necton and thanks for the info and help you gave me