Mini box not working properly either have to reconnect each day or freezes and loses connection and.

[Johnw2]

Mini box has to be reconnected every use but main one upstairs works perfectly. It either doesn't connect or freezes several times during a programme sometimes even cuts off programme. The Wi-Fi is always connected and ok. 

[Tom-W19]

Hi @Johnw2 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks