Mini box keeps freezing or losing signal

[Laing1]

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@Ameee1 wrote:

Hi 

No one came it still the same. I can't watch normal channels either. It says no satellite signal 

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@Ameee1 have you contacted Sky to book an engineer ?  

[RidingWild]

Mmm - mine is doing it now. I have not used my mini box since mid December and when I started it a few days ago, I received the Cannot connect. message. Did all the resets and then it started working. Next day, same Cannot Connect message. Followed the same process and started working. Today - same again!!!  Annoying! 

Do I have to ring for an engineer?

[DaveJBaker]

If you have the  sky app and go to connection issues follow instructions then at the end it asks if there's still a problem and you are able to book an engineer. Good luck.

[Natni]

I have the same issue with the Sky Mini Boxes freezing.

I have a Sky Booster situated in the hall, halfway between the main boxes.

Its never worked right.

[Skinner1110]

See post 28 for answer

[CircoW]

I had an engineer round today, rebooted and reworked the network/mesh of router, Q, mini boxes and new booster. 
Will see how it goes over next couple of days and report back. 

[andyfromt-town]

I also had a (brilliant) sky engineer in yesterday. Replaced the sky Q main box (new HDR version as well 👍🏻) , reinstalled and updated to latest software version. Reconnected mini box and updated that to latest SW version as well.

24 hours on, no problems whatsoever. 

highly recommend booking an engineer in to replace the main box for anyone else having similar problems!

oh, plus, he gave me an offer on our account of 2 months free movies/sky cinema & paramount! Excellent...

[DaveJBaker]

Great news. So I've just been on a call with Sky and remotely they think it's actually a problem with my router. My kids have also had lag problems when gaming so for me anyway it could be linked to router the mini box problems. Sky are sending an engineer Friday to assess. A 'WiFi engineer'. Fingers crossed here too...

[susiea1234]

An update from me too. I called Sky at the weekend and spoke to a very helpful person. He walked me through a few setting changes on all the boxes, but did also say that as our main box was quite old, it would probably be worth getting a replacement. He told me how to order one (as he wasn't able to do it from his end-which he acknowledged was silly!) and it arrived yesterday. I got it all set up myself, and since then we've had no lagging or freezing issues... so I do think a new main box is the key and we've managed to do it without an engineer visit.

[DaveJBaker]

Ok. If not router... main box next! Thanks for your update.

[LR1984]

How do we request a new main or mini box? 

[DaveJBaker]

Just another update. Had WiFi engineer Friday. It was suggested Our WiFi was overloaded as both kids upstairs are gaming on PS5s. He suggested putting these on LAN wired connections which I have, via power line adapters. Kids are no longer glitching/lagging. Re: mini box, he also suggested that the booster in the hall half way to the mini box in the kitchen was facing the wrong direction. So after he left we noticed an improvement but still some freeezing etc... again something we haven't seen for 5 years. So we still have a problem with the mini box but it may be liveable. I can't be bothered anymore but if it gets worse or continues to irritate us I'll get back onto Sky...

[andyfromt-town]

If your SkyQ main box is more than 4+ years / older model I would get Sky to send an engineer and replace the main box if there's any glitching at all. 

It took an engineer about 30 mins for us last week and it's been perfect ever since. 

[DaveJBaker]

Thanks... next step...

[Skinner1110]

@DaveJBaker - you should be able to watch Sky without an internet connection. Obviously the apps won't work, but the internet should not interfere with Sky, so should not cause pausing/blue screen!