0

Discussion topic: Mini box is not working properly, freezing and jumping ahead, it is not a Wi-Fi issue

Reply
This message was authored by PaulJ26 This message was authored by: PaulJ26

Mini box is not working properly, freezing and jumping ahead, it is not a Wi-Fi issue

I have tried switching main box and mini box on and off a few times with no improvement 

Reply

All Replies

This message was authored by oldfella This message was authored by: oldfella

Re: Mini box is not working properly, freezing and jumping ahead, it is not a Wi-Fi issue

Posted by a Superuser, not a Sky employee. Find out more

@PaulJ26 wrote:

I have tried switching main box and mini box on and off a few times with no improvement 


Hi @PaulJ26 

Try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion