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Discussion topic: Mini box freezing, slipping and losing connectivity

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This message was authored by monkeyman1902 This message was authored by: monkeyman1902

Mini box freezing, slipping and losing connectivity

Have had a sky mini box for a number of years now in the home office, no issues and always worked fine. 

In the last couple of months the reception seems to be skipping/freezing for a second or 2 which is really irritating - sometimes it'll be fine for a day, another time it's doing it every 2 or 3 minutes. 

The box is now completely stopping working at times, blue screen saying it's not connected to a Sky Q box. Often unplugging it works, but sometimes not. Having not done network refresh on it in all the time I've had it, I've now done it 4 times in the last week, tried unplugging the main box too, tried connecting network via both main box and WiFi router. Nothing seems to have improved things. 

When the box has issues, it also seems to drain all the internet bandwidth too- work laptop and phone lose WiFi connection- the connection comes back as soon as you unplug the mini box, so it's clearly the box not the router. 

I think it feels like the box is maybe just getting near the end of its life- it's 6 years old, so not too old, but it's getting increasingly worse. 

Any ideas what I can do?? 

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This message was authored by Adam+sky+82 This message was authored by: Adam+sky+82

Re: Mini box freezing, slipping and losing connectivity

Hi, the mini box belongs to Sky. Report it to them and ask for a replacement to be sent out

This message was authored by Chodley This message was authored by: Chodley

Re: Mini box freezing, slipping and losing connectivity

Posted by a Superuser, not a Sky employee. Find out more

Doubt it's an age thing.

 

Sounds like some kind of clash between its wifi and your laptops etc. if you turn off those devices, i.e. the reverse of what you tried, does the mini work properly?

monkeyman1902
Topic Author
This message was authored by monkeyman1902 This message was authored by: monkeyman1902

Re: Mini box freezing, slipping and losing connectivity

No, it still has the problem even when nothing else is on/in use... 

This message was authored by Chodley This message was authored by: Chodley

Re: Mini box freezing, slipping and losing connectivity

Posted by a Superuser, not a Sky employee. Find out more

Hmm. They are flakey imho. Considered using powerline adapters for it?

monkeyman1902
Topic Author
This message was authored by monkeyman1902 This message was authored by: monkeyman1902

Re: Mini box freezing, slipping and losing connectivity

Tbh not sure what a power line adapter is! @Chodley 

This message was authored by Chodley This message was authored by: Chodley

Re: Mini box freezing, slipping and losing connectivity

Posted by a Superuser, not a Sky employee. Find out more

Something like this which runs ethernet through your power cabling

https://www.argos.co.uk/product/4661847?istCompanyId=a74d8886-5df9-4baa-b776-166b3bf9111c&istFeedId=...

 

it's what I use (a Netgear version) for both my minis

 

You'd put one at the mini and one near your router so the mini can hook into all the other traffic on the network via an ethernet cable - in particular the Q of course.

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