Mini box freezes, have lost all apps only got peacock, wont refresh apps

[HrCr9]

Mini box has started playing up, remote fails to work, box ramdomly resets itself, ive lost all apps but peacock, wont let me refresh apps as says there is a problem refreshing, i have restarted the router, the main sky q box and mini box, updated software to latest. 

Help needed.

Is mini box faulty?

[Invisiblename]

Hi @HrCr9 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Hi there! Thank you for escalating this. We have sent HrCr9 an invite.

[Lisa-P1987]

We are still looking to help you HrCr9. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks