Message stating my viewing card is no longer valid.

[Steg61]

When I switch on I see a message stating that my viewing card is no longer valid. I know my card is correctly slotted into my Sky Q box. Going to settings I see that my viewing card is recognised. At the present time I have limited access to a few channels only.

Thank you.

.................. Peter Golding

[oldfella]

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@Steg61 wrote:

When I switch on I see a message stating that my viewing card is no longer valid. I know my card is correctly slotted into my Sky Q box. Going to settings I see that my viewing card is recognised. At the present time I have limited access to a few channels only.

Thank you.

.................. Peter Golding

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Hi @Steg61 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Regarding your issue

First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box.
If it is in correctly there is not enough of it sticking out to grip and remove it.
Push it fully in and it will pop out slightly enough so you can remove it.
Take it out and give the chip a gentle wipe with a damp lint free cloth or E-cloth.
Ensure that it completely dry before you reinsert it chip side up and chip end in first. Push it gently fully in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.
If you are satisfied that it is in correctly
Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

[Steg61]

Thanks Oldfella, a patient spell on the phone Monday morning looks on the cards.

Steg61

[oldfella]

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@Steg61 wrote:

Thanks Oldfella, a patient spell on the phone Monday morning looks on the cards.

Steg61

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Did you try the card refresh?

Also 
Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[Daniel0210]

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@Steg61 wrote:

a patient spell on the phone Monday morning looks on the cards.

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@Steg61 

The Customer Services number is open over the weekend (unless you're in the ROI). 

[Steg61]

Thank you both for your time and suggestions. The simple refresh procedure was not successful. I am reluctant to choose the reset option going down the 001 Select route. At the moment I have access to most chanels I use on a regular basis and I don't wish to jeopardise this restricted viewing. I will try to speak to a human being at Sky (but depending on progress, or rather lack of, I may opt for the nuclear 001 Select - Reset option).

Many thanks ........... Steg 61

[oldfella]

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@Steg61 wrote:

Thank you both for your time and suggestions. The simple refresh procedure was not successful. I am reluctant to choose the reset option going down the 001 Select route. At the moment I have access to most chanels I use on a regular basis and I don't wish to jeopardise this restricted viewing. I will try to speak to a human being at Sky (but depending on progress, or rather lack of, I may opt for the nuclear 001 Select - Reset option).

Many thanks ........... Steg 61

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Provided you do the Reset Settings and not the other resets @Steg61  you lose nothing.

You just have re pair your Q remote all as per my post