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Discussion topic: Main sky q box is working , all conected but skiq mini boxes are saing no satellite connection

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This message was authored by: Casey08

Message posted on ‎26 Jun 2024 09:25 PM

Main sky q box is working , all conected but skiq mini boxes are saing no satellite connection

Sky q main box working,  everything is on but the mini boxes are saying no satellite signal 

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Avatar for Laing1
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This message was authored by: Laing1

Message posted on ‎26 Jun 2024 09:45 PM

Re: Main sky q box is working , all conected but skiq mini boxes are saing no satellite connection

Posted by a Superuser, not a Sky employee. Find out more
@Casey08 wrote:

Sky q main box working,  everything is on but the mini boxes are saying no satellite signal 

@Casey08 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot your mini box


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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This message was authored by: Casey08

Message posted on ‎27 Jun 2024 06:07 AM

Re: Main sky q box is working , all conected but skiq mini boxes are saing no satellite connection

Tried that thanks,  

Did all the usual stuff they tell you do over the phone  

I'll try and get an engineer sorted 

Thanks again 

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