Main sky q box has no pause fast forward rewind record and can't access recordings

[Ton5]

Main sky Q box has no fast forward rewind pause  or access to recordings. Keeps coming up on the screen you cannot pause or rewind. 

[oldfella]

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@Ton5 wrote:

Main sky Q box has no fast forward rewind pause  or access to recordings. Keeps coming up on the screen you cannot pause or rewind. 

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Hi @Ton5 

Have you tried rebooting your Q box?

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[Ton5]

Thanks for your reply I have tried this but the problem still persists!

[oldfella]

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@Ton5 wrote:

Thanks for your reply I have tried this but the problem still persists!

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Looks like you may have a hard drive issue @Ton5  particulary if you also cannot make new recordings.

Work through the following link

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages
If you do have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.