Discussion topic: Main sky box is at least 4 years old and Is being rebooted multiple times as the screen freezes

This message was authored by: Lukey1 · ‎23 Mar 2024

For the past 2 weeks our main sky box has been freezing on a daily basis and the only way to get it working is to reboot. How do we get a replacement sky box because it's placed behind a media wall and difficult to reboot

This message was authored by: SKY1992bf · ‎23 Mar 2024

@Lukey1 You need to report the issue to sky by contacting them directly if they can't help fix it they will arrange a new box

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This message was authored by: Daniel0210 · ‎23 Mar 2024

@Lukey1

And if Sky arrange what's called a 'doorstep box swap' remember to remove your viewing card before the DPD courier takes the faulty box away.

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Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: oldfella · ‎23 Mar 2024

@Lukey1 wrote:

For the past 2 weeks our main sky box has been freezing on a daily basis and the only way to get it working is to reboot. How do we get a replacement sky box because it's placed behind a media wall and difficult to reboot

Hi @Lukey1

Does it freeze when watching live Satellite TV ?

Discussion topic: Main sky box is at least 4 years old and Is being rebooted multiple times as the screen freezes

Main sky box is at least 4 years old and Is being rebooted multiple times as the screen freezes

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Re: Main sky box is at least 4 years old and Is being rebooted multiple times as the screen freezes

Re: Main sky box is at least 4 years old and Is being rebooted multiple times as the screen freezes

Re: Main sky box is at least 4 years old and Is being rebooted multiple times as the screen freezes

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