Main sky Q box recordings not working. Please wait displaying. Sky Q mini box TV guide not coming up

[Waterworks1]

Can't watch Sky through sky mini box. Can watch Netflix through it. Displaying no satallite signal but in settings showing everything is connected?

[oldfella]

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@Waterworks1 wrote:

Can't watch Sky through sky mini box. Can watch Netflix through it. Displaying no satallite signal but in settings showing everything is connected?

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Hi @Waterworks1 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box

[Waterworks1]

@oldfella i have tried all of the above. The mini box is telling me no internet connection right now although everything is ticked in settings? Main Q box still no recordings showing? 

[oldfella]

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@Waterworks1 wrote:

@oldfella i have tried all of the above. The mini box is telling me no internet connection right now although everything is ticked in settings? Main Q box still no recordings showing? 

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Hi @Waterworks1 

Can you make new recordings on the main Q box

[Waterworks1]

no, saying problem with hard drive disk

[oldfella]

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@Waterworks1 wrote:

no, saying problem with hard drive disk

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Looks like a hard disk failure then @Waterworks1 .

Only thing you can try is a hard drive reset.  Whatever happens you will lose all recordings.

Any purchased buy and keep content can be re downloaded to new Q box.