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Discussion topic: Main box is working but secondary box is not,any help

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This message was authored by Adoughty01 This message was authored by: Adoughty01

Main box is working but secondary box is not,any help

Have some programs on the TV but no sky


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This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: Main box is working but secondary box is not,any help

Posted by a Superuser, not a Sky employee. Find out more

@Adoughty01 wrote:

Have some programs on the TV but no sky


@Adoughty01 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot your mini box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: Main box is working but secondary box is not,any help

Posted by a Superuser, not a Sky employee. Find out more

@Adoughty01 wrote:

Have some programs on the TV but no sky


@Adoughty01 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot your mini box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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