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Discussion topic: Main Sky Q box keeps freezing

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This message was authored by POLLY56 This message was authored by: POLLY56

Re: Main Sky Q box keeps freezing

I have had full fibre for 18 months had no problems until the last 2 months. I still think its a software issue in the Q box but no one will admit it. 

This message was authored by Sam_ws33 This message was authored by: Sam_ws33

Re: Main Sky Q box keeps freezing

I've just rebooted the fibre - rj45 box and the router,  and my Q box instantly started working again. Didn't need to reboot it this time! 

 

My freezing issue is definitely related to the new Internet line. 


@Sam_ws33 wrote:

My Q box has just started doing this. 

I'm on WiFi, always have been for years. 

 

Having to reboot constantly!

Always had the Internet connection provided by sky. 

 

However 2 days ago, my Internet line was changed from copper with a phone socket on the wall, to a new fibre connection into the property.

Engineers ran a few line into the house. 

 

The new fibre connection has an additional box that converts the fibre onto an rj45 that plugs into my existing router.

 

It seems since having the fibre installed,  the Q box can't keep up and crashes. 



@Sam_ws33 wrote:

My Q box has just started doing this. 

I'm on WiFi, always have been for years. 

 

Having to reboot constantly!

Always had the Internet connection provided by sky. 

 

However 2 days ago, my Internet line was changed from copper with a phone socket on the wall, to a new fibre connection into the property.

Engineers ran a few line into the house. 

 

The new fibre connection has an additional box that converts the fibre onto an rj45 that plugs into my existing router.

 

It seems since having the fibre installed,  the Q box can't keep up and crashes. 



@Sam_ws33 wrote:

My Q box has just started doing this. 

I'm on WiFi, always have been for years. 

 

Having to reboot constantly!

Always had the Internet connection provided by sky. 

 

However 2 days ago, my Internet line was changed from copper with a phone socket on the wall, to a new fibre connection into the property.

Engineers ran a few line into the house. 

 

The new fibre connection has an additional box that converts the fibre onto an rj45 that plugs into my existing router.

 

It seems since having the fibre installed,  the Q box can't keep up and crashes. 




Thought this might help others. 


@Sam_ws33 wrote:

My Q box has just started doing this. 

I'm on WiFi, always have been for years. 

 

Having to reboot constantly!

Always had the Internet connection provided by sky. 

 

However 2 days ago, my Internet line was changed from copper with a phone socket on the wall, to a new fibre connection into the property.

Engineers ran a few line into the house. 

 

The new fibre connection has an additional box that converts the fibre onto an rj45 that plugs into my existing router.

 

It seems since having the fibre installed,  the Q box can't keep up and crashes. 


 

This message was authored by Sam_ws33 This message was authored by: Sam_ws33

Re: Main Sky Q box keeps freezing

Could be a coincidence because it just locked up again. 

Rebooted the Q box. 

 

Disabled WiFi so had no Internet at all so I could just watch TV. 

5 minuets later it locked up again.

Suggests to me it is just isolated to the Q box firmware itself.

This message was authored by t40 This message was authored by: t40

Re: Main Sky Q box keeps freezing

I'm having this same problem,  I have a sky router,  I took out the Ethernet wire and it worked for a couple of days without crashing, now its doing it every day again .

This message was authored by peter1uk This message was authored by: peter1uk

Re: Main Sky Q box keeps freezing

Is your box on the 280 version of software? Bacause since my box updated last week its been crashing every three days.

This message was authored by peter1uk This message was authored by: peter1uk

Re: Main Sky Q box keeps freezing

And right on cue, its just crashed again.

This message was authored by Sam_ws33 This message was authored by: Sam_ws33

Re: Main Sky Q box keeps freezing

Spoke to sky today, ran lots of tests. 

Upgraded the firmware, crashed again whilst on the phone with them. They're sending me a new box. 

This message was authored by POLLY56 This message was authored by: POLLY56

Re: Main Sky Q box keeps freezing

Let us know how you get on with new box. Seems like a firmware/software problem with them all

This message was authored by Safc19732 This message was authored by: Safc19732

Re: Main Sky Q box keeps freezing

Satellite 

This message was authored by POLLY56 This message was authored by: POLLY56

Re: Main Sky Q box keeps freezing

My sky Q box seems to be behaving itself for the last 3 days. No freezing and no reboots

This message was authored by Sam_ws33 This message was authored by: Sam_ws33

Re: Main Sky Q box keeps freezing

I've had my new box for a few days now and all issues have been resolved. 

Seems the box was just faulty in the end 

This message was authored by peter1uk This message was authored by: peter1uk

Re: Main Sky Q box keeps freezing

same as well, no problems this week so far.

This message was authored by POLLY56 This message was authored by: POLLY56

Re: Main Sky Q box keeps freezing

My sky Q box has finally had it. Now says hard drive error. New box coming tomorrow

This message was authored by Laing1 This message was authored by: Laing1

Re: Main Sky Q box keeps freezing

Posted by a Superuser, not a Sky employee. Find out more

@POLLY56 wrote:

My sky Q box has finally had it. Now says hard drive error. New box coming tomorrow


@POLLY56 remember to remove the viewing card from your old Sky box and when swapping make sure you check the cardboard box your new box comes in that you have removed everything including the power cable before putting the old Q box in the cardboard box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by POLLY56 This message was authored by: POLLY56

Re: Main Sky Q box keeps freezing

Thanks. Viewing card taken out already. Hope i can set new one up ok before hubby comes out of hospital

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