Main Q box will not connect to broadband

[Bunny43]

Tried everything I can find on

line still won't connect

[oldfella]

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@Bunny43 wrote:

Tried everything I can find on

line still won't connect

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Hi @Bunny43 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

[Bunny43]

Tried all the above . Thank you.

Main box will not connect to network. I have tried multiple resets .

[oldfella]

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@Bunny43 wrote:

Tried all the above . Thank you.

Main box will not connect to network. I have tried multiple resets .

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Hi @Bunny43 

First reset your broadband router.
If on Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
If on 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

[Danny872]

Hi bunny I'm having same problem I rang sky they are blaming my broadband as usual which I know is not the problem been working from home all day using my broadband 

[Chodley]

If you've got a mini try powering that (or them) off  completely and then doing a network reset on the main box.

[Danny872]

I've already tried this but still not working.

thanks for the reply 

[Bunny43]

Tried all suggestions , thanks to all who have tried to help. Still no joy. 
Booked an engineer. Luckily they can send one out 

in only 5 weeks! Not long now eh!