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Discussion topic: Magic eye fir Sky Q mini box

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This message was authored by mattbhoy This message was authored by: mattbhoy

Magic eye fir Sky Q mini box

Hello. What is available on the UK market that will allow me to use my sky remote to access my sky Q mini box. The box is on the other side of a wall to the tv i am watching. The old fashioned magic eye doesnt have the correct connections for the mini box. Thanks in advance. 

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This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: Magic eye fir Sky Q mini box

Posted by a Superuser, not a Sky employee. Find out more

Hi @mattbhoy   The voice control remote should work.  Mine works three rooms away.

mattbhoy
Topic Author
This message was authored by mattbhoy This message was authored by: mattbhoy

Re: Magic eye fir Sky Q mini box

Thanks I was hoping for some type of IR link so I have full functionality if the remote and didn't have to navigate sky trying to decipher my accent 🙂

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Magic eye fir Sky Q mini box

Posted by a Superuser, not a Sky employee. Find out more

If you don't have a Bluetooth controller then it would probably be cheaper (and easier) to buy one rather than mess around with IR senders.

I am just another Sky customer and my views are my own
This message was authored by nigea99 This message was authored by: nigea99

Re: Magic eye fir Sky Q mini box

Posted by a Superuser, not a Sky employee. Find out more

@mattbhoy wrote:

Thanks I was hoping for some type of IR link so I have full functionality if the remote and didn't have to navigate sky trying to decipher my accent 🙂


hi @mattbhoy 

 

As @MightyQuinn  says any Voice Remote  which uses bluetooth, once properly paired works by bluetooth  which have a very good range - you do not need any old outdated Infrared repeaters etc

 

As a test I used my bluetooth remote from my back garden when my box is in alcove in my front room so through 2 rooms and 2 walls 

 

If your remote for your mini is one of the very first issued with minis and does not have voice button then you can buy a new voice control one from many sources.

 

If, as I suspect you have, do already have a bluetooth/voice remote then just make sure it is paired :

May I suggest you try a reset of your remote:

 

First reset it :
Press & Hold the 7 & 9 until the remote's light (red LED above the SKY logo button) flashes 4 times

Then press 1 & 3 together to go through to re-pair with the box and your TV - at this point you must make sure it has line of sight of the box as until it is paired it uses Infrared - this may be the tricky bit if currently out of sight but once done  won;t be a problem

https://www.sky.com/help/diagnostics/sky-q-remotes/setting-up-remote

This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: Magic eye fir Sky Q mini box

Posted by a Superuser, not a Sky employee. Find out more

@mattbhoy wrote:

Thanks I was hoping for some type of IR link so I have full functionality if the remote and didn't have to navigate sky trying to decipher my accent 🙂


Hi @mattbhoy   The voice remote uses Bluetooth giving you full functionality, you don't have to use voice commands! Note when you first pair it, you must be in direct sight because it uses IR until it is paired. 

mattbhoy
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This message was authored by mattbhoy This message was authored by: mattbhoy

Re: Magic eye fir Sky Q mini box

Thanks both. I think the issue may be that my main remote is voice activated but the other one isn't so possible need an upgrade to my remote control on the mini box. Appreciate the replies. Thanks 

This message was authored by nigea99 This message was authored by: nigea99

Re: Magic eye fir Sky Q mini box

Posted by a Superuser, not a Sky employee. Find out more

@mattbhoy wrote:

Thanks both. I think the issue may be that my main remote is voice activated but the other one isn't so possible need an upgrade to my remote control on the mini box. Appreciate the replies. Thanks 


Is it a very old remote - AFAIK they stopped shipping the IR only remotes with minis  & changed over to voice remotes even for minis several years ago

 

Some older remotes have a (small) voice button on the right hand side at the top - as I mention if you do have  a voice remote worth trying a reset & pairing   

mattbhoy
Topic Author
This message was authored by mattbhoy This message was authored by: mattbhoy

Re: Magic eye fir Sky Q mini box

Yes I have one of those for my main box but it's the mini box I need the BT solution for and that doesn't have that functionality. I got my sky q in year one of launching. 

This message was authored by nigea99 This message was authored by: nigea99

Re: Magic eye fir Sky Q mini box

Posted by a Superuser, not a Sky employee. Find out more

@mattbhoy wrote:

Yes I have one of those for my main box but it's the mini box I need the BT solution for and that doesn't have that functionality. I got my sky q in year one of launching. 


Ah yes unfortunately in those days the minis did only get an IR only remote. 

 

It is a shame you didn't get one of the free remotes that SKY offered VIP customers a few years ago

 

You could try asking them to send you one - you might get lucky

mattbhoy
Topic Author
This message was authored by mattbhoy This message was authored by: mattbhoy

Re: Magic eye fir Sky Q mini box

Thanks. I can try. Been a customer for 18 years so worth the ask. 

This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: Magic eye fir Sky Q mini box

Posted by a Superuser, not a Sky employee. Find out more

Hi @mattbhoy    You could try the replacement remote request form, voice control not working!

https://www.sky.com/help/forms/replaceremote

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