MR204 and MR104 Sky Q Mini box error

[Ca1267]

I am having a nightmare getting my mini box connected to my main box. I have previously had a mini box so I am aware of the usual fixes, however this box is located in a different room in the house. Is it possible that we now need a booster? I have tried rebooting non sky router, main box and then mini box on a number of occasions but no success. The mini box has connected but then drops out or is just so slow that it's not possible to use it. Thanks in advance,

[TimmyBGood]

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@Ca1267 wrote:

Is it possible that we now need a booster? 

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Yes.

[oldfella]

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@Ca1267 wrote:

I am having a nightmare getting my mini box connected to my main box. I have previously had a mini box so I am aware of the usual fixes, however this box is located in a different room in the house. Is it possible that we now need a booster? I have tried rebooting non sky router, main box and then mini box on a number of occasions but no success. The mini box has connected but then drops out or is just so slow that it's not possible to use it. Thanks in advance,

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Hi @Ca1267 

Have you carried out a Network reset on the mini?
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

Failing all of the above then you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

[Ca1267]

Yes I have done the mini box reset a couple of times but no luck. I think the booster is possibly the solution. Thanks for replying.