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Discussion topic: MINI BOX power going through but no light on front.

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This message was authored by: Mini+box+no+light

MINI BOX power going through but no light on front.

Can anyone help!! on out mini box we have power going through but there is no light on the front. Every time i turn off the power and turn it on the red light comes on for aprox 1-2 seconds then gose off again and no botton on the remote works for it has anyone got any suggestions. 

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This message was authored by: lettice

Re: MINI BOX power going through but no light on front.

Posted by a Superuser, not a Sky employee. Find out more

Try the recovery procedure as shown on on the 5th tab of the Sky help article here;

Sky Q box won't turn on or is stuck on standby | Sky Help | Sky.com

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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This message was authored by: Mini+box+no+light

Re: MINI BOX power going through but no light on front.

Tried that no responce 

This message was authored by: lettice

Re: MINI BOX power going through but no light on front.

Posted by a Superuser, not a Sky employee. Find out more

If that recovery procedure (try it a few times) did not resolve the problem, afraid you will need to call Sky to get a replacement mini.

In the link above, click on 'Yes, I still need help' at the bottom of the webpage and it will provide a number to call.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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