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Discussion topic: Lots of channels pixelated or no signal

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This message was authored by: BeccyD

Lots of channels pixelated or no signal

Over the past month we have had more and more channels saying no satalite signal or pixelating and freezing so badly we can not watch them. It started with itv2 and now other channels are dropping off to. I'm tired of going round in loops on the automated system on the phone to repair it myself. How do I call and speak to someone to get some help.

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This message was authored by: Daniel0210

Re: Lots of channels pixelated or no signal

Posted by a Superuser, not a Sky employee. Find out more

@BeccyD 

Try this link before calling Sky to get an engineer to check the alignment of your dish

https://www.sky.com/help/articles/sky-tv-no-satellite-signal  

If you need to call Sky then if you already have a Sky Mobile or a Sky Talk landline call free by just dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

Be aware that as with most large companies nowadays the start will be automated and these automated responses may try to send you back to the forum.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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