Lost some of my tv channels

[ad1960]

Have lost some but not all channel. Have attempted a reboot it without success. Have the same issue with my minibox as well as SkyQ

[Daniel0210]

@ad1960 

Are you seeing an error message? 

[ad1960]

No, just the banner indicating a problem with my satellite signal.

[Daniel0210]

@ad1960 

If a message displays “no satellite signal” firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s likely to be a dish alignment issue so check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise with your building management company / landlord who will have their approved engineers to contact.

Remember, a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.

[PandJ2020]

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@ad1960 wrote:

No, just the banner indicating a problem with my satellite signal.

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Start here: https://www.sky.com/help/articles/sky-tv-no-satellite-signal

Most likely is your dish is out of alignment.

[ad1960]

Thanks, one of the aerial leads had pulled out. Unfortunately having difficulty in crimping the cable back in.  Definitely why I have the problem though.

[lettice]

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@ad1960 wrote:

Thanks, one of the aerial leads had pulled out. Unfortunately having difficulty in crimping the cable back in.  Definitely why I have the problem though.

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In that case, would suggest requesting an engineer visit as linked on Sky help article tab three above or via link below;

https://www.sky.com/signin?area=mysky&successUrl=https%3A%2F%2Fwww.sky.com%2Fhelp%2Fbook-tv-engineer