Lost skyQ box and not able to return

[RussPhillips]

I have cancelled my sky Q subscription and require to return the sky Q box, however, as we never set up the box it has been lost. What do I do in this scenario? I don't believe equipment should be a subscription and happy to pay the amount for loss of equipment even though the subscription paid up till now should have covered the equipment. 

[Daniel0210]

@RussPhillips 

You haven't said whether it's a main Sky Q box or a mini box. This link explains the non return charges

https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment 
Having paid that the equipment does not transfer to you and must still be returned when found. You would then be reimbursed.

[oldfella]

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@RussPhillips wrote:

I have cancelled my sky Q subscription and require to return the sky Q box, however, as we never set up the box it has been lost. What do I do in this scenario? I don't believe equipment should be a subscription and happy to pay the amount for loss of equipment even though the subscription paid up till now should have covered the equipment. 

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Hi @RussPhillips 

See following link 

https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment

[MightyQuinn]

Hi @RussPhillips   You I'll be charged the non-return fee. I'm not sure if they then chase you for it, so may be worth contacting Sky to inform them that it is lost.

[RussPhillips]

Thank you. It's the mini box. The link confirm the charges, do I send an email to inform sky the box is lost and that will activate the charge?

[Daniel0210]

@RussPhillips 

Sky don't use email as a general communication route. Give Sky a call.

If you already have a Sky Mobile or a Sky Talk landline call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

Similar to calling a lot of large companies the start will be an automated response which may try to send you back to the forum.