Lost internet connection to sky q and multiroom

[Mel6]

I have lost my Internet connection to my sky q box and multiroom. I have tried rebooting both the router and sky q box but still says not connected. The router has the green light on Internet and I have Internet on my phone. Phoned sky and said problem should be fixed

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147