Lost internet connection on my Sky Q and tried everything

[NickMiller1]

I have lost internet connection on my Sky q box and I have tried everything that was suggested to me on the internet through my phone 

[Hev6]

Same ! I've reset everything 20 times - who can help ?'

[Chodley]

You can either call sky or you can switch to powerline adapters or ethernet. I did the latter.