Lost TV Channels following Switch to SkyQ

[Swindonviewer]

I had my Sky+ box exchanged for SkyQ a few days ago, since when I no longer receive a signal to a dozen or so TV channels that I received with Sky+ continuously over the previous 8 years. These include Ch 103 ITV1 HD, Ch 105 CH5 HD, Ch 135 E4, Ch 203 ITV1 +1, Ch 313 Film4, Ch 411 TNT Sports 2, Ch 421 TNT Sports 4, Ch 503 BBC News HD, Ch 504 BBC Parliament HD and a few others.

I would have expected to be able to access all the same channels that I was previously receiving but the SKY TV engineer who replaced the box advised that, if I experienced any issues with lost signal, it would be a matter for my provider (See the Light).

Has anyone experienced similar issues who can advise, please?

[nigea99]

hi @Swindonviewer 

Do you have your own dish or are you fed by a communal system ?

[Swindonviewer]

Communal. Wired into house (not dish).

[TimmyBGood]

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@Swindonviewer wrote:

I would have expected to be able to access all the same channels that I was previously receiving but the SKY TV engineer who replaced the box advised that, if I experienced any issues with lost signal, it would be a matter for my provider (See the Light).

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Does that indicate you are on one of the very rare fibre-satellite (IRS) television installations?

[nigea99]

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@Swindonviewer wrote:

Communal. Wired into house (not dish).

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hi @Swindonviewer  which is why the Engineer said you would need to refer to your provider. 

SKy Q is slightly more sensitive to signal strength than SKY HD

Out of interest, did the engineer test all the transponders and  find issues at that point of installation ?

[Swindonviewer]

Hi nigea99, yes, he tested and said that I wasn't receiving a signal to a number of channels (before installing SkyQ). The majority were foreign language, children's TV channels etc that I would never want to view, so hadn't missed them and don't want to watch them now. I agreed to proceed with the switch to SkyQ on the basis that I wouldn't lose any of the channels I was currently receiving.

I spoke to See the Light today but his remote tests didn't solve the problem. Their engineer is coming tomorrow. Is there a way I can get a list of the Channels I should be able to receive for my package?

[nigea99]

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@Swindonviewer wrote:

Hi nigea99, yes, he tested and said that I wasn't receiving a signal to a number of channels (before installing SkyQ). The majority were foreign language, children's TV channels etc that I would never want to view, so hadn't missed them and don't want to watch them now. I agreed to proceed with the switch to SkyQ on the basis that I wouldn't lose any of the channels I was currently receiving.

I spoke to See the Light today but his remote tests didn't solve the problem. Their engineer is coming tomorrow. Is there a way I can get a list of the Channels I should be able to receive for my package?

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Although not a 1-1 match probably the easiest list I can point you at is the SKY Glass/Stream list - most of those listed as not available for Glass/Stream should be available to you I think also

https://www.sky.com/help/articles/tv-channel-list-sky-glass 

[TimmyBGood]

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@Swindonviewer wrote:

I spoke to See the Light today but his remote tests didn't solve the problem. Their engineer is coming tomorrow.

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Which presumably does indicate it's an IRS setup, because otherwise broadcast channel loss is not a network issue.

[TimmyBGood]

@nigea99 @Swindonviewer 

Fibre IRS is satellite television, though, so channels should be as on Q.  The point is the dish doesn't have to be local.

[nigea99]

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@TimmyBGood wrote:

@nigea99 @Swindonviewer 

Fibre IRS is satellite television, though, so channels should be as on Q.  The point is the dish doesn't have to be local.

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Yes - I don't, personally, have a suitable link to a channel list via Satellite hence my  note & use of the Glass / Stream link

[TimmyBGood]

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@Swindonviewer wrote:

Is there a way I can get a list of the Channels I should be able to receive for my package?

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In theory you should 'receive' every channel in the EPG which doesn't require either a Sky subscription add-on (Sport/Cinema) or a subscription directly from an external provider (TNT etc).

I'd caution that there's very limited experience in this forum with STL set-ups though.

[Swindonviewer]

Thanks Timmy, I have the Sky Signature package (8 years plus) and Sky Sports, with TNT Sports via BT.

I'll see what the See the Light engineer has to say tomorow.

[TimmyBGood]

@Swindonviewer 

Just a though: is the Q box plugged straight into a 'satellite' cable or to a wall port with multiple connections (such as radio and/or terrestrial television)?

[Swindonviewer]

It's connected to the wall socket marked "SAT 2". The "SAT 1" port has nothing connected to it.

[Swindonviewer]

Sorry, I should have added that the socket also has a "FM/DAB" port (which has nothing plugged into it) and another aerial socket, which has my VCR plugged into it.