Lost Sky Cinema subscription on TV

[PMR]

I've had Sky Cinema for a couple of months with no problems but today I cannot view any Cinema channels - says I have to upgrade to watch!

Checked my account online and it says I have the Cinema package. (Also have UHD). Have tried unplugging everything but no change.

Any ideas please?

Thanks.

[MightyQuinn · Accepted solution]

Hi @PMR   It is time to contact Sky.

[PMR]

Yep, thought it might be 😣

Just thought I'd see if anyone had any bright ideas........

[PMR]

Well it took over 30 minutes on the phone to Sky to resolve the issue but all ok now!

I have to say that Evie, the lady in the Glasgow call centre, was excellent as the issue with my account and settings turned out to be quite complicated.

Rarely do I praise anyone at the end of a helpline but it shows you can be lucky sometimes 😊