Loss of signal

[Graemeb2]

Hi.  I've lost signal on my tv.  
The trees at the next door property are the problem 

[Daniel0210 · Accepted solution]

@Graemeb2 

You'll need to speak to the owner of the trees to see if there's anything they can do. Otherwise it's contacting Sky to see if there's another suitable unaffected spot for the satellite dish. Sky will charge in the region of £65 for this service.

[Graemeb2]

Hi. 
Thanks for this. 
G

[Heathermc65]

I keep getting a loss off signal on my tv

[PandJ2020]

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@Heathermc65 wrote:

I keep getting a loss off signal on my tv

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Due to trees?

[Daniel0210]

@Heathermc65 

Your issue isn't necessarily connected to the one the OP suffered.

A message displaying ”no signal” tends to be generated from your TV and normally means your TV’s not seeing the Sky box on the relevant HDMI input.

If a message displays “no satellite signal” firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s likely to be a dish alignment issue so check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise with your building management company / landlord who will have their approved engineers to contact.

Remember, a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.