Loss of satellite signal after a storm

[Lily07]

Loss of satellite signal after a storm.

[Mark39]

Work through Sky's troubleshooting here.if these steps don't resolve it you should be able to book an engineer.

There's likely to be a long wait, I'm afraid.

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-check-q

[Daniel0210]

@Lily07 
If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

1 - a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels and

2 - a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

3 - It may be quicker to contact a local satellite company but that would be at your own expense.