Loss of picture and blue screen.

[Chris+Jce]

Since Saturday, my main Sq Q box has been losing all signal, showing a blue screen and the fan running. All the mini boxes show no satalite signal, and then the blue screen. 

I updated the main box software, did not help. I have done a hard drive reset, briefly helped until tonight and now back to blue screen and fan running. Any ideas on what to try now, or is it a new main box?

The sky box is connected directly to a Sky router, and is showing functioning correctly on the Sky App. 

Any ideas would be welcome. 

[oldfella]

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@Chris+Jce wrote:

Since Saturday, my main Sq Q box has been losing all signal, showing a blue screen and the fan running. All the mini boxes show no satalite signal, and then the blue screen. 

I updated the main box software, did not help. I have done a hard drive reset, briefly helped until tonight and now back to blue screen and fan running. Any ideas on what to try now, or is it a new main box?

The sky box is connected directly to a Sky router, and is showing functioning correctly on the Sky App. 

Any ideas would be welcome. 

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Hi @Chris+Jce 

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.

[Chris+Jce · Accepted solution]

Thank you for the information. It is indeed a new box required, which should arrive today. I'll double check the power cord before I let the courier go. 

Thanks