To get me to recontract a couple of weeks ago, I was offered a deal to stay on essentially the same package I was on but with the addition of Sky Cinema.
Since the order was processed, I've lost access to my main Sky Q box via my mini boxes as well as Sky Go and have also lost all apps (Netflix, PrimeVideo, You tube etc). Despite continuing to pay for a Netflix subscription via my Sky Package, I can no longer even access this via Netflix apps/web directly as they've paused my memebership and require me to enter payment details directly with them to continue my subscription.
Have been contacting Sky Advisors every few days and been told the issue is with Sky IT as after trying all the usual fixes (restart boxes, home network, refresh apps) it seems that it is a back office system issue rather than a fault with my equipment which, up to the point I recontracted, had this functionality working fine.
It's been over 2 weeks and no sign of a fix as yet, whenever I phone in I get the same answer that there;s still an open ticket but I haven't seeen any progress in restoring my services.
Has anyone had a similar issue?
The last Sky advisor said she'd never seen this before and given the amount of time it's taking to fix, i'm not sure the people in their IT team dealing with the problem have either!
