Losing signal since May sky issue

[thedevilsown]

Since the downtime issue in May that affected all sky customers my Sky Q box is losing signal every few minutes. 

I have done all the power/reset options and still the same problem.

my signal and quality strength are 50/90.

It's happening so often that I have to watch iplayer etc to watch a program.

Except for recording which is also affected i might as well not have a Sky Q box.

[Daniel0210]

@thedevilsown 

Any error message displayed at the top of the screen? 

A message displaying ”no signal” tends to be generated from your TV and normally means your TV’s not seeing the Sky box on the relevant HDMI input.

If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

[oj01]

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@thedevilsown wrote:

Since the downtime issue in May that affected all sky customers my Sky Q box is losing signal every few minutes. 

I have done all the power/reset options and still the same problem.

my signal and quality strength are 50/90.

It's happening so often that I have to watch iplayer etc to watch a program.

Except for recording which is also affected i might as well not have a Sky Q box.

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Sounds like a slight dish misalignment . Signal strength/quality on Q Boxes is a bit of a red herring as it only checks one transponder, not the transponder you are currently viewing like Sky+ HD Boxes.

[thedevilsown]

Just get the no satellite signal from the box

[Daniel0210]

@thedevilsown 

Then follow the earlier advice to arrange a Sky engineer.