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Discussion topic: Losing connection to mini box and phone

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This message was authored by debsnlee This message was authored by: debsnlee

Losing connection to mini box and phone

I have 3 mini boxes, 2 upstairs one downstairs and a main Sky q box. In one room upstairs the connectivity is disrupted quite a few times, I'm also losing the Internet connection on my Mobile, I've done all the reboots and resets, however I really should not have to keep doing this practically every night. Any suggestions apart from rebooting and resetting. Apparently I also have an inbuilt booster but it's not doing much boosting ?? 

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This message was authored by Adam+sky+82 This message was authored by: Adam+sky+82

Re: Losing connection to mini box and phone

Hi, It might be one of a few problems. What is your download speed for your broadband? Are you trying to watch all 3 mini boxes and the main box at the same time? You can only view 2 mini boxes and the main box at the same time. Each internet capable item you are using is reducing the bandwidth 

This message was authored by Laing1 This message was authored by: Laing1

Re: Losing connection to mini box and phone

Posted by a Superuser, not a Sky employee. Find out more

@debsnlee wrote:

I have 3 mini boxes, 2 upstairs one downstairs and a main Sky q box. In one room upstairs the connectivity is disrupted quite a few times, I'm also losing the Internet connection on my Mobile, I've done all the reboots and resets, however I really should not have to keep doing this practically every night. Any suggestions apart from rebooting and resetting. Apparently I also have an inbuilt booster but it's not doing much boosting ?? 


@debsnlee who is your broadband provider ?


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Chodley This message was authored by: Chodley

Re: Losing connection to mini box and phone

Posted by a Superuser, not a Sky employee. Find out more

I don't know what an in-built booster is but it sounds like the wifi signal is bery weak if your phone is giving up too.

 

as Laing says above, which ISP you are on changes the advice...

This message was authored by Asharf This message was authored by: Asharf

Re: Losing connection to mini box and phone

My sky tv not working 

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