Loose HDMI port Sky Q box

[001PWJ]

Hi. 
for best part of a year I've been having intermittent signal. Keeps cutting out. It's the loose hdmi portal in the box. I've bought three new decent hdmi cables, none helped. I'm now certain it's the actual port which is loose. I guess I need a new box but I've been unable to get thru to anyone at sky who can help. 
many help appreciated, thx

[oldfella]

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@001PWJ wrote:

Hi. 
for best part of a year I've been having intermittent signal. Keeps cutting out. It's the loose hdmi portal in the box. I've bought three new decent hdmi cables, none helped. I'm now certain it's the actual port which is loose. I guess I need a new box but I've been unable to get thru to anyone at sky who can help. 
many help appreciated, thx

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Hi @001PWJ 

To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

[nigea99]

hi @001PWJ 

I have escalated your post to SKY who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

If you are using Safari I believe you must make sure that 'Hide IP adress' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Addie15]

Update-An engineer has been booked to resolve this matter, and we are now closing this session here. However, if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

[Ken+Mul]

Hi there, I have the same problem, did you manage to get this sorted?

thanks