26 Aug 2023 10:41 AM
Hello
I have done the 3+ trial period for Lionsgate +.
Everything has been set up fine and i can watch the shows without any issues. I am however not looking to keep this beyond the 3 month trial period so I want to make sure that i am not billed for any month once the trial ends. The problem i am having however is that i can't find a way to cancel the trial or cancel the auto renewal in November. When i go into MySKy and the Marketplace feature, i can see LionsGate + as an App on Trial under subscriptions but there is no option to cancel this.
26 Aug 2023 04:15 PM - last edited: 26 Aug 2023 04:16 PM
Posted by a Superuser, not a Sky employee. Find out more
@Ciggsy wrote:Hello
I have done the 3+ trial period for Lionsgate +.
Everything has been set up fine and i can watch the shows without any issues. I am however not looking to keep this beyond the 3 month trial period so I want to make sure that i am not billed for any month once the trial ends. The problem i am having however is that i can't find a way to cancel the trial or cancel the auto renewal in November. When i go into MySKy and the Marketplace feature, i can see LionsGate + as an App on Trial under subscriptions but there is no option to cancel this.
Hi @Ciggsy the quickest way for me is My Sky via Sky Q box
Home - My Sky - Your Products - Enter your Sky TV PIN - App subscriptions - LIONSGATE+ - Manage subscription
Scroll down to cancel subscription
My subscription ends 24 Nov 2023
27 Aug 2023 09:00 AM
Thank you so much for taking the time to reply. All sorted now 🙂
29 Sep 2023 06:24 PM
Yes!!!! I am in exactly the same boat! I seem to be going round in circles- i login in to lionsgate click on cancel it tells me to login, so i start again - it says the same. I have emailed them/sky google it - really dont want to get billed....
29 Sep 2023 08:56 PM
Posted by a Superuser, not a Sky employee. Find out more
@ortwolfie wrote:Yes!!!! I am in exactly the same boat! I seem to be going round in circles- i login in to lionsgate click on cancel it tells me to login, so i start again - it says the same. I have emailed them/sky google it - really dont want to get billed....
Did you read the thread?
29 Sep 2023 08:58 PM
I have and did exactly as was said! 🙂
29 Sep 2023 09:21 PM
Posted by a Superuser, not a Sky employee. Find out more
@ortwolfie wrote:I have and did exactly as was said! 🙂
But that doesn't say to login to Lionsgate?
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion