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Discussion topic: Lionsgate + cancellation of auto renewal

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This message was authored by Ciggsy This message was authored by: Ciggsy

Lionsgate + cancellation of auto renewal

Hello
I have done the 3+ trial period for Lionsgate +.
Everything has been set up fine and i can watch the shows without any issues. I am however not looking to keep this beyond the 3 month trial period so I want to make sure that i am not billed for any month once the trial ends. The problem i am having however is that i can't find a way to cancel the trial or cancel the auto renewal in November. When i go into MySKy and the Marketplace feature, i can see LionsGate + as an App on Trial under subscriptions but there is no option to cancel this.

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This message was authored by best+of+the+best This message was authored by: best+of+the+best

Re: Lionsgate + cancellation of auto renewal

Posted by a Superuser, not a Sky employee. Find out more

@Ciggsy wrote:

Hello
I have done the 3+ trial period for Lionsgate +.
Everything has been set up fine and i can watch the shows without any issues. I am however not looking to keep this beyond the 3 month trial period so I want to make sure that i am not billed for any month once the trial ends. The problem i am having however is that i can't find a way to cancel the trial or cancel the auto renewal in November. When i go into MySKy and the Marketplace feature, i can see LionsGate + as an App on Trial under subscriptions but there is no option to cancel this.


Hi @Ciggsy the quickest way for me is My Sky via Sky Q box

Home - My Sky - Your Products - Enter your Sky TV PIN - App subscriptions - LIONSGATE+ - Manage subscription 

1693056882362954731063793693060.jpg

16930569585431627414276645660415.jpg

Scroll down to cancel subscription 

16930628998993327114192046767809.jpg

My subscription ends 24 Nov 2023

Ciggsy
Topic Author
This message was authored by Ciggsy This message was authored by: Ciggsy

Re: Lionsgate + cancellation of auto renewal

Thank you so much for taking the time to reply. All sorted now 🙂

This message was authored by ortwolfie This message was authored by: ortwolfie

Re: Lionsgate + cancellation of auto renewal

Yes!!!! I am in exactly the same boat! I seem to be going round in circles- i login in to lionsgate click on cancel it tells me to login, so i start again - it says the same.  I have emailed them/sky google it - really dont want to get billed....

This message was authored by Chodley This message was authored by: Chodley

Re: Lionsgate + cancellation of auto renewal

Posted by a Superuser, not a Sky employee. Find out more

@ortwolfie wrote:

Yes!!!! I am in exactly the same boat! I seem to be going round in circles- i login in to lionsgate click on cancel it tells me to login, so i start again - it says the same.  I have emailed them/sky google it - really dont want to get billed....


Did you read the thread?

This message was authored by ortwolfie This message was authored by: ortwolfie

Re: Lionsgate + cancellation of auto renewal

I have and did exactly as was said! 🙂

This message was authored by Chodley This message was authored by: Chodley

Re: Lionsgate + cancellation of auto renewal

Posted by a Superuser, not a Sky employee. Find out more

@ortwolfie wrote:

I have and did exactly as was said! 🙂


But that doesn't say to login to Lionsgate?

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