Lionsgate+ 3 month trial set up issue

[Adam-93]

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@nutwood wrote:

@Adam-93  I'm hoping this is the case. I cancelled on the Lionsgate app but Sky Q is showing active until 29th Oct. I'll only find out after the 5th Aug when the 7 days is up. I hope it still works but I didn't feel confident that Lionsgate wouldn't take the £5.99 sub. I think it's all a bit of a shambles really.

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Thanks. It does seem like a case of keeping everything crossed!

[Kirsty+S27]

Hi @Roseannoh & @Laridia 

The error code you are seeing is possibly caused by an issue with account details. Due to this I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works -  https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Hi there! We have sent an invite to @Roseannoh and @Laridia.

[cjs1234]

I've read all the comments and I'm still struggling to get this to work.

I've been getting the error code after entering my card details. I can't progress any further.

I've checked on my account and it doesn't show that I've set anything up.

I tried to phone earlier to get help but the lines were closed for "essential training". This forum also seems to have been down as well.

Any suggestions will be appreciated.

[Laridia]

We tried using my wife's Monzo (MasterCard) debit card rather than my Nationwide (Visa) credit card and it worked. I don't know if this was coincidence or if one of those variables (person, card type, card issuer) made the differentlce, but my three month trial is now working. Maybe this will help someone else.

[Addie15]

Update-We are closing the session with @Roseannoh after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Roseannoh]

I replied and everyone I checked the chat I had no response from sky 

[nutwood]

@Adam-93   As suspected I have lost access to Lionsgate even though it is showing as active on my Sky box. Complete farce but will learn to live without it!  I think Sky need to make their offers easier to access

[Janee14]

Thanks I tried this but Visa debit didn't work for me . Come on sky I see you have offered to help some users ... tell us a fix to this payment set up issue now- it's been a week - should be fixed by now - appalling tech service

[Roseannoh]

Clearly its an issue with sky using visa cards as payment options as ppl with Mastercard seem fine! I only have visas 

[cjs1234]

I've tried both and neither worked. Apparently when I spoke to the help desk last week - they had no issues logged! No answers yet from them but I'm expecting an update from them tomorrow 

[Roseannoh]

Fab! I've given up nearly now! What's the point when it's so hard to get it 

[DM1988]

Anyone had any joy with this? Thought this would be straight forward. I just keep getting an error message 

[Roseannoh]

None officially given up trying noe same error every time! 

[DM1988]

How do you cancel it? Mine just says processing but I'm really really not bothered at all by it