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Discussion topic: Like a bar code image on the right side of the screen

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This message was authored by Mark19721 This message was authored by: Mark19721

Like a bar code image on the right side of the screen

On my tv through sky on the right  hand side of the screen I have like a gery lines like a bar code or one single black line about 6 inch long and the tv is only 5 months old.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Like a bar code image on the right side of the screen

Posted by a Superuser, not a Sky employee. Find out more

@Mark19721 

Perhaps post an image of what you're seeing. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by GD1 This message was authored by: GD1

Re: Like a bar code image on the right side of the screen

Posted by a Superuser, not a Sky employee. Find out more

@Mark19721  Is this a Glass TV or another manufacturers TV?  If the latter and it's present on all inputs you need to contact the the TV's support line for help.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Like a bar code image on the right side of the screen

Posted by a Superuser, not a Sky employee. Find out more

@Mark19721 wrote:

... and the tv is only 5 months old.


Have you tried powering the Q box off and on - it often clears graphical glitches.

I am just another Sky customer and my views are my own
Mark19721
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This message was authored by Mark19721 This message was authored by: Mark19721

Re: Like a bar code image on the right side of the screen

Ye tried turning it off at mains but it did nothing.

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Like a bar code image on the right side of the screen

Posted by a Superuser, not a Sky employee. Find out more

Try a different HDMI lead and/or different port.

 

It may be the output from the Q box if it's still there.

I am just another Sky customer and my views are my own
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