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Discussion topic: Like a bar code image on the right side of the screen

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Message posted on ‎02 Apr 2024 02:07 PM

Like a bar code image on the right side of the screen

On my tv through sky on the right  hand side of the screen I have like a gery lines like a bar code or one single black line about 6 inch long and the tv is only 5 months old.

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎02 Apr 2024 02:13 PM

Re: Like a bar code image on the right side of the screen

Posted by a Superuser, not a Sky employee. Find out more

@Mark19721 

Perhaps post an image of what you're seeing. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Message posted on ‎02 Apr 2024 02:13 PM

Re: Like a bar code image on the right side of the screen

Posted by a Superuser, not a Sky employee. Find out more

@Mark19721  Is this a Glass TV or another manufacturers TV?  If the latter and it's present on all inputs you need to contact the the TV's support line for help.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎02 Apr 2024 02:14 PM - last edited: ‎02 Apr 2024 02:14 PM

Re: Like a bar code image on the right side of the screen

Posted by a Superuser, not a Sky employee. Find out more
@Mark19721 wrote:

... and the tv is only 5 months old.

Have you tried powering the Q box off and on - it often clears graphical glitches.

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: Mark19721

Message posted on ‎02 Apr 2024 02:16 PM

Re: Like a bar code image on the right side of the screen

Ye tried turning it off at mains but it did nothing.

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This message was authored by: PandJ2020

Message posted on ‎02 Apr 2024 02:17 PM - last edited: ‎02 Apr 2024 02:17 PM

Re: Like a bar code image on the right side of the screen

Posted by a Superuser, not a Sky employee. Find out more

Try a different HDMI lead and/or different port.

 

It may be the output from the Q box if it's still there.

I am just another Sky customer and my views are my own even if you don't like the answers
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