Left Sky, packaging for Broadband hub received but not Sky Q

[pl2112]

As per the title I recently left Sky and received packaging to return the broadband hub (which I've done) but nothing for the Sky Q box.  I've tried using the useless live chatbox thing but it constantly directs me to a page telling me if I don't return it I'll get charged!  I could try phoning but I don't know if I have enough life left 😞.

Any suggestions?

[Daniel0210]

@pl2112 

The notice periods are different, so 14 days for Broadband (so it'll arrive first) and 31 days for Sky Q. 

If the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.