Leaving SKY, SKY box

[46CM]

Hello, We are considering leaving SKY, we have been having issues with our SKY box, it's is very slow and doesn't connect or stalls or just doesn't connect at all...we have re-booted but still have the same issues...please advise.

Many thanks

[caesarome · Accepted solution]

Have you reported this to Sky because if they believe it is faulty they might arrange a doorstop exchange for another one.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

[46CM]

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@caesarome wrote:

Have you reported this to Sky because if they believe it is faulty they might arrange a doorstop exchange for another one.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

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I was trying to find their contact number, so thanks so much, will call them. Thanks for your help 😊

[Daniel0210]

@46CM 

If they do agree a doorstep swap remember to remove your viewing card before the faulty box disappears into the back of a van.