Discussion topic: Last week i suddenly stopped being able to get ITV2, Channel 5, Really and a few others. How to fix
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Message posted on 10 Jul 2023 07:42 PM
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Last week i suddenly stopped being able to get ITV2, Channel 5, Really and a few others. How to fix
Does anyone know how to fix this without the painful experience of ringing Sky??
Anyone else had this?
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Message posted on 10 Jul 2023 07:47 PM
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Re: Last week i suddenly stopped being able to get ITV2, Channel 5, Really and a few others. How to
What error message are you seeing if any?
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Message posted on 10 Jul 2023 07:50 PM
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Re: Last week i suddenly stopped being able to get ITV2, Channel 5, Really and a few others. How to
This channel is currently affected by a problem with your satellite signal.
But makes no sense as everything else is working
Message posted on 10 Jul 2023 07:51 PM - last edited: 10 Jul 2023 07:54 PM
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Re: Last week i suddenly stopped being able to get ITV2, Channel 5, Really and a few others. How to
@Elaine1928 wrote:
Does anyone know how to fix this without the painful experience of ringing Sky??
Anyone else had this?
Hi @Elaine1928
Afraid it looks like you need to contact Sky for an Engineer to check your dish.
Alternatively you could work through the following link and it should give you the option to book an engineer.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
Message posted on 10 Jul 2023 07:52 PM
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Re: Last week i suddenly stopped being able to get ITV2, Channel 5, Really and a few others. How to
But how can the dish be faulty if only a few channels don't work and the rest are fine??
Message posted on 10 Jul 2023 07:58 PM
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Re: Last week i suddenly stopped being able to get ITV2, Channel 5, Really and a few others. How to
@Elaine1928 wrote:
But how can the dish be faulty if only a few channels don't work and the rest are fine??
Sounds like it might be slightly out of alignment.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Message posted on 10 Jul 2023 07:59 PM - last edited: 10 Jul 2023 08:02 PM
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Re: Last week i suddenly stopped being able to get ITV2, Channel 5, Really and a few others. How to
@Elaine1928 wrote:
But how can the dish be faulty if only a few channels don't work and the rest are fine??
Hi @Elaine1928
Depending on the severity of Dish misalignment it's possible it will start by affecting just a few channels.
The link I posted will give you the option to book an engineer if you work through it.
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