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Discussion topic: Last week i suddenly stopped being able to get ITV2, Channel 5, Really and a few others. How to fix

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This message was authored by Elaine1928 This message was authored by: Elaine1928

Last week i suddenly stopped being able to get ITV2, Channel 5, Really and a few others. How to fix

Does anyone know how to fix this without the painful experience of ringing Sky?? 
Anyone else had this? 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Last week i suddenly stopped being able to get ITV2, Channel 5, Really and a few others. How to

Posted by a Superuser, not a Sky employee. Find out more

@Elaine1928 

What error message are you seeing if any? 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Elaine1928
Topic Author
This message was authored by Elaine1928 This message was authored by: Elaine1928

Re: Last week i suddenly stopped being able to get ITV2, Channel 5, Really and a few others. How to

This channel is currently affected by a problem with your satellite signal. 
But makes no sense as everything else is working 

This message was authored by oldfella This message was authored by: oldfella

Re: Last week i suddenly stopped being able to get ITV2, Channel 5, Really and a few others. How to

Posted by a Superuser, not a Sky employee. Find out more

@Elaine1928 wrote:

Does anyone know how to fix this without the painful experience of ringing Sky?? 
Anyone else had this? 


Hi @Elaine1928 

Afraid it looks like you need to contact Sky for an Engineer to check your dish.

 

Alternatively you could work through the following link and it should give you the option to book an engineer.

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q 

Elaine1928
Topic Author
This message was authored by Elaine1928 This message was authored by: Elaine1928

Re: Last week i suddenly stopped being able to get ITV2, Channel 5, Really and a few others. How to

But how can the dish be faulty if only a few channels don't work and the rest are fine?? 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Last week i suddenly stopped being able to get ITV2, Channel 5, Really and a few others. How to

Posted by a Superuser, not a Sky employee. Find out more

@Elaine1928 wrote:

But how can the dish be faulty if only a few channels don't work and the rest are fine?? 


@Elaine1928 

Sounds like it might be slightly out of alignment. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by oldfella This message was authored by: oldfella

Re: Last week i suddenly stopped being able to get ITV2, Channel 5, Really and a few others. How to

Posted by a Superuser, not a Sky employee. Find out more

@Elaine1928 wrote:

But how can the dish be faulty if only a few channels don't work and the rest are fine?? 


Hi @Elaine1928 

Depending on the severity of Dish misalignment it's possible it will start by affecting just a few channels.

The link I posted will give you the option to book an engineer if you work through it.

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