LIT Fibre Sky Q box disconnects

[CJMylchreest]

Hi all,

We had LIT fibre 500 installed last week and ever since, our Q box, but nothing else, continually disconnects and needs resetting. This is despite the connection being 20 times faster than our previous Sky broadband. 

We have it connected through a TP Link deco mesh. 

Any help with this would be appreciated. 

Thanks. 

[PandJ2020]

Q won't connect to many mesh systems via WiFi - it will connect then disconnect in less than a minute.

Can you connect via Ethernet?

[Chodley]

try ethernet to a deco to piggyback the mesh.

do you have minis?

[CJMylchreest]

Hi. I have tried connecting via Ethernet to the deco, but it won't find the connection for some reason. 

Why on earth doesn't it connect to mesh systems? 

[CJMylchreest]

No minis, no. 

I will

try Ethernet again, but that seems so old fashioned. 

Thanks. 

[Chodley]

I bet the latest high powered cloud servers don't use wifi 😉 Ethernet isn't old fashioned.

When you plugged into the deco, did you do a full network reset and start again configuring it to use ethernet?

[CJMylchreest]

No. Just tried finding a wired connection in the sky q box setup. It wouldn't find anything. 

I'll try that, thanks. 

[Chodley]

It's all a bit weird. It didn't work for me first time (BT Wholehome) but did when I lost my marbles and resorted to trying again about 6 months later.

[J+Sidders]

Hi, 

Did you manage to get this to work.

Lit Fibre was installed for myself and a lot of others in my areas at the end of last year.

Internet works fine on all devices but the sky q box keeps disconnecting and we have to reset the WiFi and re-enter the password etc.

I just tried to reconnect it and now I have a a message saying no networks found!

Sky came and installed a new sky q box last week and it's made very little difference!

Any help or advice would be great, Sky did not seem to have a clue when I spoke to them...

Thanks 

J

[Chodley]

Join the club

https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-regulary-loses-internet-connection/td-p/4325268

Gaz1's solution towards the end using a cheap wifi extender seems solid.