Keeps saying technical issue when trying to watch red button. Screen pauses when trying to rewind?

[Angusj]

Keeps saying technical issue when trying to watch red button. Screen pauses when trying to rewind?

[oldfella]

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@Angusj wrote:

Keeps saying technical issue when trying to watch red button. Screen pauses when trying to rewind?

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hi @Angusj 
As regards Red Button use check if you are set to record 6

in Home - Settings - Setup - Preferences?

If you are try changing to 5.

Then reboot your Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

As regards the rewind what are you trying to rewind?

[Angusj]

Thanks, am currently trying this, my record number is already 5, will this make a difference?

And just trying to rewind any live programme, will freeze the programme

[Angusj]

it worked.  thank you

[oldfella]

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@Angusj wrote:

Thanks, am currently trying this, my record number is already 5, will this make a difference?

And just trying to rewind any live programme, will freeze the programme

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Hi @Angusj 

Best to leave at 5 as if set to 6 you lose Split screen use.

To rewind most live content you need to have been watching for at least the amount of time that you want to rewind.