Keeps losing both tv saying problem with sky q and mini sky q

[Ort]

In the evening when watch the TV upstairs and downstairs the tvs keep losing its signal when on downstairs TV the channel is changed. Downstairs the TV is black for several seconds up to a minute. Then there is message in blue at the top of the screen saying problem with connection. Last night unable to watch recordings.  I have unplugged everything TV sky box, mini box, booster box and Internet and left on for several minutes. I am 63 and my husband is 70 so we struggle with technology and would appreciate a telephone call 

[Laing1]

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@Ort wrote:

In the evening when watch the TV upstairs and downstairs the tvs keep losing its signal when on downstairs TV the channel is changed. Downstairs the TV is black for several seconds up to a minute. Then there is message in blue at the top of the screen saying problem with connection. Last night unable to watch recordings.  I have unplugged everything TV sky box, mini box, booster box and Internet and left on for several minutes. I am 63 and my husband is 70 so we struggle with technology and would appreciate a telephone call 

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@Ort Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag