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Discussion topic: Keep receiving text messages about returning sky equipment. This was received back to you on the 21

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This message was authored by PAULACLIFF This message was authored by: PAULACLIFF

Keep receiving text messages about returning sky equipment. This was received back to you on the 21

  • Keep receiving text messages about returning sky equipment. This was received back to you on the 21.11.23
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Keep receiving text messages about returning sky equipment. This was received back to you on th

Posted by a Superuser, not a Sky employee. Find out more

@PAULACLIFF 
I’m afraid you are talking to fellow customers on here, not Sky Customer Services. Have you got your proof of posting? Please don't post an image of the receipt if you do. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Bear1969 This message was authored by: Bear1969

Re: Keep receiving text messages about returning sky equipment. This was received back to you on th

Sent item back on  20/2/2024

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Keep receiving text messages about returning sky equipment. This was received back to you on th

Posted by a Superuser, not a Sky employee. Find out more

@Bear1969 wrote:

Sent item back on  20/2/2024


@Bear1969 
Have you kept your proof of posting?

Unipart are the company that deal with returns. Apparently returns are taking 2+ weeks to be processed at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team.

If you have the proof it should be a fairly straightforward process. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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