Keep losing the picture and its freezing

[DavidJohncharle]

The pictures  freezes or losing picture and sound on both  boxes 

[Laing1]

---

@DavidJohncharle wrote:

The pictures  freezes or losing picture and sound on both  boxes 

---

@DavidJohncharle Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then reboot the second box